Customer Service Experience

Hey! Having been away from work for a couple of days, out of boredom and in the spirit of relaxing, i scanned through my instagram page and once again i beheld the lovely cakes on one of these bakers page.I dug further and clicked on the bio page saying to myself "well i can afford to spoil myself a bit " I picked up my cell and dialed the contact number provided on the company's site in the bid to make more inquiry. Truecaller displayed the name as "Lolade". I said "hello" into the phone but i believe due to network ish, something must have gone wrong. We missed ourselves in the bid to be heard. I figured this must have been responsible for the "irritation" detected in the voice when we eventually got control of the conversation. I continued with the conversation and explained the reason for my call- to make inquiries on cake and deliveries specifically, cup cakes. Then the receiver went like "all the information you need is on the internet". That sounded to me like, "you are disturbing me". I could not end the call as much as i thought i should and despite the fact that i knew it was more expensive to have made the call.I guess the traditional me still wanted that human-touch and feeling to services received so i politely went on to make inquires and then asked if i could place my order on line. Now! that received a "well you can go ahead via the call". With mixed feelings,i asked if i could call back to which i got "yes" and then we ended the call. I went back to the site and followed the step by step guide, selected a pack of 6 as against the 12 i had asked for over the phone. I mean i was thinking why waste 7k with the experience just received when i can go for the pack that would cost 4k??? (delivery fee inclusive). I added it to my cart and that was it. I realized i couldn't make payment online or proceed from there. My details were not even requested for at any point for follow up. I went back and retried severally, thinking maybe i made some mistakes or skipped some steps. I could not believe that after all the attitude with the "everything you need is on the website", it seem like it didn't have all the answers after all. So!it's either i bone or i call back. In your opinion, do you think it's wise i call back? Bear in mind that this is a luxury and not a necessity and not that i don't have my own baker who by the way isn't bad at all??? Customer Service - This may just be the reason why your customers stick to your brand